Your Frequently Asked Questions

Leasing My Apartment

Q. When will the building open and when can I move in?
A. The building is scheduled to open October 2020. Tenants with signed lease agreements for an apartment will have up to 45 days to move in from the official occupancy permit date.

Q. How do I go about reserving an apartment?
A. It’s easy! Please contact Kristine Kellestine, Manager of Marketing and Leasing at or by calling 905-442-8747 for more information and to book an appointment to see floor plans and choose your apartment. A $1000 deposit will hold an apartment until formal leasing takes place a couple of months prior to opening. Your deposit will then be applied to your first month’s rent.

Q. What if I change my mind or am unable to move in?
A. Your deposit will be fully refunded without interest.


Lease Terms

Q. How does my lease work?
A. Unlike a typical apartment building, leases are month-to month with a 60 day notice period requirement for termination. If a tenant vacates a unit quickly, the notice period can be reduced if a new tenant is found and moves in during the notice period. The Bartlett will work with tenants and their families to manage this process as efficiently as possible.

Q. What will my rent increases be?
A. Under the Residential Tenancies Act , Landlords can increase rent every 12 months with 90 day’s notice.


My Apartment

Q. May I choose my own internet/cable provider?
A. Yes, it is up to you to make your arrangements with either Rogers or Bell.

Q. How many TV outlets are in the apartment? Where are they located?
A. There are outlets in the Living Room, bedrooms and den.

Q. What flooring is in the apartment?
A. Cherry plank flooring throughout, ceramic in bathroom and closets.

Q. Do all windows open in the apartment or just the sliding doors in the Juliette balconies?
A. Windows can be opened in all rooms.

Q. Can I hang pictures on the walls using regular hooks? Can I get help doing this?
A. Yes, you can hang as many pictures as you like. Assistance can be arranged through the Concierge along with other small tasks for a reasonable fee.

Q. Is there handicapped railing in the hallways? Common areas?
A. Not at this time.

Q. Do all the bathrooms have step-in showers?
A. All apartments have a step-in shower in the main bathroom. Two bedroom and Two bedroom + den apartments have a bathtub (with shower head) in the (second), en suite bathroom.

Q. Are there grab bars in the bathrooms?
A. Please consult with Maintenance regarding the addition and placement of supportive devices in your suite, such as grab bars.

Q. What happens during a power outage?
A. There is emergency lighting in hallways and stairwells. Residents are advised to have working flashlights in their apartments.

Q. Is it possible to install a ceiling fan anywhere in the apartment?
A. There are overhead lights in the Living Room and Master Bedroom which would allow for an overhead fan. Please consult with Maintenance before installing.

Q. Is there an elevator to the underground parking garage?
A. Yes, two elevators go directly to the garage.


The Bistro

Q. How does the Bistro Card work?
A. There is a monthly mandatory commitment to pay $200/month single occupancy or $300/month double occupancy towards purchases in The Bistro. This will guarantee the infrastructure necessary to operate The Bistro 7 days a week.

Q. How can I be assured that prices are reasonable and menu selections are geared to residents?
A. We are listening to input from our future residents currently reserving their apartments. We will survey prospective tenants prior to open to understand where people currently go out to dine, what is ordered and what is the cost. The Bartlett is committed to providing residents with great food, great service and great value.

Q. What if I go away for a month? Do I get a credit for money not spent?
A. We will not be able to issue credits for money not spent in The Bistro. We will work with you to provide options that will still give you value.

Q. Will I be able to make a reservation in The Bistro?
A. Yes.

Q. Will my friends and family be able to join me for a meal? Will they be able to purchase take out meals as well?
A. Yes! Friends and family are part of the fabric of our social model. Their participation is always welcome. We also expect that they will appreciate the convenience of our take out menu.

Q. Will I be able to reserve the lounge for a private event? Can it be catered through the Bistro?
A. Yes, arrangements can be made through the Concierge to host a private, catered, event.


Guest Access

Q. How do my guests access the building?
A. Safety and privacy are priorities for The Bartlett. Guests will use the main entrance (north side) to gain access and check in with the 24-hour Concierge Desk.

Q. Are there designated visitor parking spots?
A. Yes, in the outdoor lot to the west of the building.

Q. Is overnight parking permitted for guests?
A. Yes, with a temporary permit provided by the Concierge.

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